Director of Diversity and Inclusion, UPMC
Susan Baida is Director of Diversity & Inclusion with UPMC, a $22 billion healthcare system of 92,000+ employees and 40+ hospitals. She possesses a unique background as a Diversity, Equity and Inclusion leader with combined experience in global marketing, human resources, operations and entrepreneurship. She develops and implements UPMC’s systemwide diversity and inclusion strategy focusing on workforce diversity and cultural competency, employee engagement, community engagement and health equity. Prior to joining UPMC, Susan co-founded a healthcare technology venture, eCareDiary, focused on patient care coordination for family caregivers. She also served as global marketing executive for Fortune 500 companies such as Starwood Hotels, Estee Lauder Companies and Avon, leading international expansion and launching culturally-relevant products and services. Susan graduated from Emory University in Atlanta, Georgia, holds certifications in Diversity Leadership and Strategic Human Resources Business Partnership, and is pursuing a Master of Science in Organizational Leadership from Robert Morris University. She serves on the Board of Directors of the National Healthcare Diversity Council, Casa San Jose, Women’s Center and Shelter of Greater Pittsburgh, Pittsburgh Women’s Alliance. Susan is first generation to Ecuadorian and Korean immigrant parents and speaks fluent Spanish. Her family includes three children, 10 year old twin sons and a 13 year old daughter, her mother, and recently adopted beagle.
Creating an Inclusion Culture: Practices That Work Creating an inclusive culture requires intentional, multifaceted efforts, but how does an organization know their practices are making a difference? What strategies, tools, and tactics have been successful for our region’s organizations? Join our cross-sector panel as they discuss what makes for a thriving organizational environment.